Privacy Policy
At Norfolk Broads Country Park, we are committed to safeguarding your privacy and ensuring that your data is protected. This Privacy Policy outlines how we collect, use, and protect your information when you interact with our website and services.
1. Information We Collect
We collect personal data when you:
- Make a booking with us.
- Subscribe to our newsletter or marketing emails.
- Contact us via our contact forms, email, or telephone.
- Interact with our website via cookies.
The types of personal data we collect may include:
- Name
- Email address
- Phone number
- Home Address
- Payment information (handled securely by third-party providers)
- Booking details (e.g., stay dates, preferences)
- IP address and browsing behaviour (through cookies)
2. How We Use Your Information
We use the personal data collected for the following purposes:
- To process and confirm your bookings.
- To communicate with you regarding your booking, queries, or updates.
- To send marketing emails (only if you’ve opted in).
- To improve our website and services by analysing usage patterns.
3. Sharing Your Information
We may share your data with:
- Third-Party Booking Platforms: We may share your information with third-party platforms to process your reservation. All third-party providers are required to protect your information in line with applicable data protection laws.
- Payment Processors: We use trusted payment processors to securely handle payments.
- Law Enforcement or Legal Authorities: We may disclose your information to law enforcement or other legal authorities if required to do so by law or to protect our legal rights.
We do not pass your information to third parties for marketing purposes.
4. Cookies
Our website uses cookies to enhance your experience. Cookies are small text files placed on your device to help us analyse web traffic, remember your preferences, and provide a better service.
You can choose to accept or decline cookies through your browser settings. However, declining cookies may affect the functionality of our website.
For more information, please refer to our Cookie Policy.
5. Data Security
We are committed to ensuring that your information is secure. We have implemented suitable physical, electronic, and managerial procedures to safeguard the information we collect online.
While we strive to protect your data, please note that no method of transmission over the Internet is 100% secure. You provide your information at your own risk.
6. Your Data Rights
Under GDPR, you have the following rights:
- Right of Access: You have the right to request a copy of the personal data we hold about you.
- Right to Rectification: You can request that we correct any inaccurate or incomplete personal data.
- Right to Erasure: You have the right to request the deletion of your personal data in certain circumstances.
- Right to Restrict Processing: You can request that we restrict the processing of your personal data under specific conditions.
- Right to Data Portability: You have the right to request that we transfer your personal data to you or another service provider in a structured, commonly used, and machine-readable format.
- Right to Object: You can object to the processing of your personal data for direct marketing purposes or in other circumstances where we rely on legitimate interests as our legal basis for processing.
To exercise any of these rights, please contact us at info@abbottsparkhomes.com
7. Retention of Your Data
We will retain your data only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.
8. Third-Party Links
Our website may contain links to third-party websites. Please note that we do not control these websites and are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.
9. Changes to This Privacy Policy
We may update this policy occasionally to reflect changes in our practices or legal obligations. Any changes will be posted on this page, and the effective date will be updated accordingly.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us at:
Norfolk Broads Country Park
Email: info@abbottsparkhomes.com
Phone: 01692 531221
Address: Norfolk Broads Country Park
Bridge Road
Potter Heigham
Great Yarmouth
Norfolk
NR29 5JB